RETURNS & REFUNDS POLICY

(UK Consumer Rights Act & Consumer Contracts Regulations compliant)

Last updated: 19.11.25

We want you to love your item. If there is an issue, please read the policy below.

1. RETURNS PERIOD

You have 14 days from the date of delivery to request a return.

Email hello@fleuryliquid.com with:

• Order number

• Item name

• Reason for return

We will confirm instructions.

2. CONDITIONS FOR RETURN

To qualify:

• Item must be unused, unworn, and in original condition.

We reserve the right to refuse returns that show signs of wear, damage, or alterations.

3. NON-RETURNABLE ITEMS

• Custom, bespoke, or made-to-order items (unless faulty)

• Sale items

4. RETURN SHIPPING COSTS

Unless the item is faulty, customers are responsible for return shipping costs.
We recommend tracked shipping as lost returns cannot be refunded.

5. REFUNDS

Once your return is received and approved, refunds will be issued to your original payment method within 7–10 working days.

6. FAULTY OR MISDESCRIBED GOODS

If your item is faulty, misdescribed, or not as advertised, you are entitled to a full refund under the Consumer Rights Act 2015.
Email us immediately and include photos of the issue.

7. EXCHANGES

We do not offer direct exchanges, as most pieces are one-of-a-kind.